Frequently Asked Questions

App Usage

We are the app for outdoor sports enthusiasts, who explore on trails and paved roads- The app is specific for running, mtb, gravel, road bike, enduro, maxi enduro and road bike.

Here you can find the best routes in your area, plan your own route on a 3D map, and navigate safely. Of course you can also track your activity and analyse it with statistics and altimetry graphs. If you wish to improve your safety on all your rides, activate the Live Tracking feature, which can be activated while tracking or navigating.

Register and set your default activity typology, then add other users. Now you are ready to track your first activity. If you're comfortable instead, you can easily plan your first route. Then you can synchronise your devices and apps for future outings.

If you want to see all routes on the app right away, open the Explore section and find a route around you, you can save it to your routes. In the Routes section you access the Route Planner. You can see all your activities in the Home section and in the Profile section you will find the activities you have tracked, with the general settings at the top right.

Yes, you can download WHIP LIVE for free and use all the main functions. 70% of our functions are free, the remaining 30% are part of the paid Plus subscription. The tracking, outdoor basic maps, segment leaderboards, live safety tracking and route planner are free.

routes

Open the Route Planner from Home or from the Routes section. Remember that if you change the type after you have already added waypoints, the previous route will not be adapted. Select your starting point from your current location, either by pressing and holding for more than 3 seconds on the map or by using the indicator.

Add a point of interest, activity or segment to your route. Points of Interest are valuable places, utilities and services that you add to your route as a waypoint. The gear icon next to each waypoint allows you to edit or delete it. The three horizontal lines on the left are used to shift the individual waypoint upwards or downwards, before or after on the route. When you have finished the route press 'Save' or navigate directly to the route.

routes

You can open the navigation from the start button, from a route you find in the map in the Explore section or from your list of routes in the Explore section. If you have not yet saved that route The quickest way is to open the navigation from the route planner.

Tap on the turn icon or CLOSE MAP to scroll through the 4 navigation screens. To see the text directions, tap on the list icon below STOP.

routes

Go to the explore section and open the map, all the best routes for you will appear. To find the perfect route, use the filters next to the search bar to change activity type, length, elevation gain, pendence and more. Don't forget to reload your search results and speed up your search by searching through a passing area or starting area.

routes

You can download all the routes on WHIP LIVE in GPX format. On the page of the route you can see the button to download the GPX file clearly visible at the bottom, while there is also an entry under the title 'Export to GPS device' you can use. In this way you can put the file on your navigation device.

tracking

In the app we make a big distinction between a tracked performance and a planned route. The first is an activity, which is the report with statistics and travelled path that is generated once the tracked activity is saved.

A Route on the other hand is only created on the route planner function and is shown in the routes section. All routes can be navigated.

tracking

You can share your recorded activities with WHIP LIVE's unique social sharing, as astory or a post, to show your route and statistics to all your friends. Social sharing is also possible on all public routes. No worries, you can also share through all other messaging channels.

tracking

For an activity, from the activity page, above the button with the 'Highlighted areas' icon, you will find 'Download activity file', to download the activity as a GPX file.

tracking

Once in a blue moon, some problems occur with the GPS, causing errors when tracking an activity that cause to lose data and/or parts of the route. The quality of the data depends on the strength of the device's GPS signal. Before tracking, we recommend waiting a few seconds for the signal to acquire correctly.

If you are on an Android, it is likely that you have some default settings that prevent your phone's GPS from tracking the activity correctly. So you need to change these settings manually. To fix this, make sure that:

  1. Power saving mode is Disabled 2. Battery settings: change from Optimised to Performance/High performance 3. App permissions set to Always rather than While using the app.
maps

With our maps, you can find your way based on your type of outdoor sport activity, on foot or on two wheels. Starting from the base map or satellite map, the map styles of WHIP LIVE are specific for trekking, mountain biking, gravel, enduro and maxi enduro. We use the OpenStreetMap database to provide you with the best data, updated in real time.

settings

As for many other sports apps, we require some permissions to provide the best user experience. In our case, we ask you to consent to localisation in order to navigate, track and plan your route. For uploading photos on an activity or route, we ask you to allow access to the gallery.

settings

You start on the app choosing a preferred sport activity, we call it typology. This is your default typology, and you don't need to change it every time. When you save an activity or plan a route you can always select a different typology (i.e. trail running, mtb, maxi enduro).

settings

Go to the profile section, then in the top right-hand corner press Settings. You will find the option 'Unit of measurement' to be able to change from kilometres to miles, or vice versa.

Don't hesitate to contact us via the support chat you can open from the profile settings of the app. Otherwise, send us an email to hello@whip.live or visit our support page HERE.

Plus Subscription

plus

Plus is for those who wants to get the most out of the sport technology in an app. For those who know that investing in an app that reaches performances and accuracy of professional sports hardware, and offers more functions, is a better choice.

plus

70% of WHIP LIVE's functions are free, the remaining 30% is unlocked by subscribing to Plus functions, designed to bring the best of technology within reach of those who want the most out of their sporting adventure.

These are the Plus functions included in the subscription:

  • Turn-by-turn navigation
  • Unlimited Points of Interest, Activities, Segments and Waypoints on the route planner
  • Extra maps, available offline, in 3D and with wind and rain layers
  • GPX export of all routes and activities
  • Security Contacts Plus
  • Direct support
plus

There is no difference in functions, the only difference is the length of the subscription and the trial period. 14 days on the annual subscription and 7 days on the Monthly and 6-Months subscription.

In short, all of these three, the annual, six-month and monthly subscriptions give access to all Plus functions.

The trial gives free access to all Plus functions for a limited period. All 3 subscriptions have a trial period at the beginning. The first 14 days of the annual subscription are free. On the 6 months and monthly subscriptions, the free trial period is 7 days.

No charge is made at the start of the trial period. On expiry, the selected subscription is renewed and the amount is charged through the payment method connected to the Apple App Store or Google Play Store.

routes

You can open the navigation from the start button, from a route you find in the map in the Explore section or from your list of routes in the Explore section. If you have not yet saved that route The quickest way is to open the navigation from the route planner.

Tap on the turn icon or CLOSE MAP to scroll through the 4 navigation screens. To see the text directions, tap on the list icon below STOP.

tracking

Go to Profile and then Settings in the top right corner, the list of general functions will open. From there, press Offline Maps and you will see the Offline area selector open up. Press the button at the bottom to select the map area to have if you go offline while tracking or navigating.

maps

With our Plus maps you can find your way according to your type of outdoor sport activity, by foot or on two wheels. Starting from the base map or the satellite map, the Plus map styles meet the different needs of outdoor sportsmen and women. The Outdoor style is the reference map, with all the outdoor trails for trekking, mountain biking, gravel, enduro and maxi enduro bikes. Our users' favourite styles include OpenCycle, Cyclosm, Mountain Bike and High Visibility.

With Plus maps you get all the best maps in 3D. You can also see real-time rainfall levels, wind strength and wind direction on the route.

Don't hesitate to contact us via the support chat you can open from the profile settings of the app. Otherwise, send us an email to hello@whip.live or visit our support page HERE.

Live Tracking Events

live tracking

Through the smartphone of each participant and staff member, the organization can monitor the rides, the track covered, the riding times and the speed along the route. To ensure an all-rounded safety, there's a live status update for every single participant and a global overview. Under request we also provide public Live Tracking overviews for the event to be followed live from a remote audience.

live tracking

The battery consumption when the Live Tracking is in use is very limited and the impact on battery consumption is about 5-8% more than the normal phone consumption without Live Tracking enabled. When combining it with Navigation or manual Tracking mode the consumption is obviously higher and so we suggest using a power bank for this.

live tracking

With WHIP LIVE you can navigate and download the official event tracks* or upload your own GPX files to follow the track and get turn-by-turn instructions at every intersection on roads and trails.

Not all the events release their tracks officially

live tracking

If you are unable to sign up by clicking on the "sign up for live tracking" button follow the steps below.

If you have an iOS device click here. If you have an Android device click here and download the app.

Register or login if you already have an account.

Click on the "Profile" tab at the bottom and select "settings" at the top right.

Click on "Join an event" and enter the event code (if you do not have the event code send us an email here hello@whip.live)

live tracking

Find out how to use our Live Tracking service at your event as well. Discover more